Bachelor and Master Theses

Outcome-based servitization is increasingly promoted in industrial sectors as a way to align supplier incentives with customer performance objectives. In quarry and site operations, outcomes such as cost-per-ton reduction, energy-per-ton improvement, and CO₂-per-ton compliance are particularly relevant. However, delivering such outcomes requires more than defining KPIs; it requires a coherent integration plan that connects operational data, digital services, simulation capabilities, and verification logic.

In practice, quarry operations rely on fragmented digital systems, fleet telematics, process monitoring tools, planning systems, and sustainability reporting platforms, each with its own KPIs and data definitions. This fragmentation makes it difficult to integrate KPIs consistently across services and to support outcome-based contracts that require transparency, normalization, and auditability.

While digital twin and simulation platforms are increasingly discussed as enablers of outcome-based services, there is limited academic work that explicitly addresses how KPIs and digital services should be integrated, structured, and governed to support outcome-based servitization in complex operational environments.

The aim of this thesis is to develop a conceptual integration framework that defines how KPIs and digital services should be structured, aligned, and orchestrated to enable outcome-based servitization in quarry operations.

• RQ1: How should KPIs be structured and governed across operational, service, and contractual layers to enable outcome-based servitization in quarry operations?
• RQ2: How can simulation-enabled digital services integrate monitoring, analytics, and verification to support consistent, scalable, and contract-ready KPI management beyond traditional reporting approaches?

Background in Industrial Engineering and Management, Product Development, Product and Process Development, Innovation Management, or Business Management. The student should be familiar with performance measurement and KPIs, digital services and industrial digitalization, and servitization or service-oriented business models. Basic understanding of production and logistics systems, system integration, and decision-support concepts is considered an advantage.

Volvo CE. The thesis will be conducted as part of the TESTED-SOS project (Tested Site Optimization Solutions (Tested-SOS)).

Comnapy mentor: Raj Jiten Machchhar